Terms of Service

Last updated: 2026-09-27

These Terms of Service (the "Terms") govern your use of Melo.Video, the website and web application at melo.video (the "Service"), operated by Andrei Gudima, an individual based in Moldova ("we", "us"). You can reach us at [email protected].

By creating an account or using the Service you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service. This English version is the binding text; versions in other languages are provided for convenience.

1. What the Service does

Melo.Video turns an audio track into a music video. You upload a track, choose a visual template, adjust it in a live preview in your browser, optionally add artwork, text, video backgrounds and automatically generated subtitles, and then export a finished MP4 file.

Creating an account, uploading tracks, previewing every template and generating subtitles within the allowance described in section 6 are free. You pay per exported video, at the quality you choose, as shown on the pricing page. There is no subscription and nothing recurring.

2. Eligibility

You must be at least 18 years old and able to enter into a binding contract to use the Service. If you use the Service on behalf of a company or another person, you confirm that you are authorised to accept these Terms for them.

3. Your account

  • You can create an account with an email address and a password, or by signing in with Google or Facebook. An account created with an email address must confirm that address before it can upload anything.
  • Keep your credentials to yourself and tell us at once if you believe your account has been used without your permission. You are responsible for everything done through your account until you tell us otherwise.
  • One person per account. Do not share an account or create accounts to get around the limits in section 6.
  • We may refuse, suspend or close an account that breaks these Terms, and we may require additional verification (for example a captcha) when we suspect automated abuse.
  • You can change your password, connect or disconnect Google and Facebook, and delete your account at any time from the account page. Deletion is described in section 11.

4. Your content

"Your content" means everything you upload or create with the Service: audio tracks, images, video clips, text, editor settings, subtitle text and the videos you export.

  • You own your content. We claim no ownership of it.
  • You give us the permission we need to run the Service. You grant us a worldwide, non-exclusive, royalty-free licence to store, copy, transcode, analyse, transcribe, render and transmit your content, solely to provide the Service to you and to operate, secure and improve it. This licence ends when you delete the content or your account, except for copies that persist in backups for the period described in the Privacy Policy.
  • We do not publish your content, use it in our marketing or use it to train machine-learning models. The demo videos shown on our public pages are produced by us.
  • You are responsible for having the rights. You confirm that you hold, or have obtained, every right needed for your content — in particular for the music, lyrics, artwork and footage you upload — and that using it through the Service does not infringe anyone's rights or any law. You are responsible for any licences, royalties or clearances the music or footage requires, including for the platform you publish the exported video on.
  • We do not review your content. The Service is an automated tool: nothing you upload or export is checked by a person before, during or after processing, and we are not responsible for what your content contains or for what you do with an exported video. We may remove content or refuse to process it if we learn that it breaks these Terms or the law, and we may suspend or close the account of anyone who repeatedly infringes other people's rights.

Exported videos are your responsibility. A video is produced automatically from the inputs you chose — your track, your images and clips, stock media, your text and the subtitles you kept — and you decide whether and where to publish it. Before you publish it anywhere, make sure you hold the rights to everything in it (including the reproduction and public-performance rights in the music, and the consent of any identifiable person shown in it), that it complies with the rules of the platform you publish it on, and that you have checked the automatically generated subtitles, which can contain mistakes. We are not a party to any dispute between you and a rights holder, a collecting society, a platform or a person shown in your video.

Notices of infringement. If you believe that content processed through the Service — for example a video exported with it — infringes your copyright or other rights, write to [email protected] with: the work you hold the rights to, the content you are complaining about (the video, account or link), your contact details, and a statement that you believe in good faith that the use is not authorised. We will review the notice, remove the content from our systems or refuse its further processing when the notice is valid, and may forward it to the account that uploaded the content. Knowingly false notices may make you liable for the resulting costs.

5. Acceptable use

You must not:

  • upload or export content that is illegal, that infringes someone's copyright, trademark, privacy or other rights, or that is hateful, harassing, sexually exploitative of minors or otherwise abusive;
  • upload malware or anything designed to damage or interfere with the Service or with other users;
  • probe, scan, overload, reverse-engineer or attempt to circumvent the Service, its security or its limits, or access it with automated tools other than a normal web browser;
  • misrepresent a file (for example by reporting a false length) to obtain more processing than the limits allow;
  • resell, sublicense or offer the Service to third parties as your own, or copy our templates to build a competing product;
  • use another person's account or attempt to obtain access to someone else's content.
  • upload or use footage, images or recordings of people who have not agreed to appear in a video you will publish, or otherwise violate the privacy, image or personality rights of anyone shown or heard in your content;

6. Limits and fair use

To keep the Service affordable for everyone, some limits apply. The current figures are shown inside the Service and on the pricing page and may change; the ones in force when you act are the ones that apply.

  • Track length and size: a track may be up to 10 minutes long and 80 MB. Uploaded images are limited to 10 MB and video backgrounds to 250 MB and 90 seconds.
  • Storage: uploads count towards a per-account storage quota (currently 2 GB); you can delete uploads at any time to free space.
  • Subtitles: automatic transcription is a convenience on the way to a video. Each account holds an allowance of 10 minutes of audio, restored to full each time you generate a video. When the allowance is used up, transcription waits until your next video.
  • Exports: we may limit the number of videos an account can render on our servers at the same time and per day, to prevent abuse. Rendering in your own browser, where available, is not subject to these caps.

7. Prices and payment

  • Each export is a one-time purchase at the price displayed for the chosen quality before you confirm. Prices are shown in US dollars unless stated otherwise. Applicable VAT or sales tax is added or included as indicated at checkout.
  • Payments are processed by Paddle.com Market Ltd / Paddle.com Inc. ("Paddle"), acting as merchant of record. Paddle sells the export to you on our behalf, handles payment, invoicing and tax, and its own checkout terms and privacy policy apply to the transaction. We never see or store your card details.
  • The export starts only after the payment is confirmed. If a payment is reversed or charged back, we may withhold the export and suspend the account until the matter is resolved.
  • Prices may change at any time. A change never affects an export you have already paid for.

8. Delivery, retention and downloads

  • A finished video is made available for download in your account. Videos rendered on our servers stay downloadable for 14 days from completion and are then deleted automatically. Download and keep your own copy within that time; we cannot restore a deleted render.
  • Where the Service offers rendering in your own browser, the video is produced on your device and saved directly to your disk. It is never uploaded to us and does not appear in your account.
  • If an export fails because of a fault on our side, we will re-run it or refund it as described in the Refund Policy.

9. Our intellectual property

The Service — its software, templates, visual designs, animations, text, logos and branding — belongs to us or our licensors and is protected by copyright and other laws. These Terms give you no right to it beyond using the Service as intended.

The videos you export are yours to use. For every video you export we grant you a perpetual, worldwide, non-exclusive licence to reproduce, distribute, publicly display and perform the template artwork and animation as embodied in that video, for any purpose, including commercial use, without attribution. This licence does not allow you to extract the template itself or to use it outside the exported video.

Fonts offered in the editor are licensed under open licences that permit their use in your videos. Stock photos and videos offered through the Pexels search are provided under the Pexels licence, which you accept when you use them.

You may give us feedback or suggestions about the Service; we may use them without any obligation to you.

10. Third-party services

The Service relies on third parties — for example Google and Facebook for sign-in, Cloudflare for delivery and storage, GPU providers for rendering, Pexels for stock media and Paddle for payments. Their availability is outside our control, and your use of their services is subject to their terms. The Privacy Policy lists who processes your data and why.

11. Termination and account deletion

  • By you. You can delete your account at any time from the account page. Deletion is immediate and permanent: your tracks, uploads, editor settings, subtitles, rendered videos and linked sign-in identities are destroyed and cannot be recovered. Support conversations you had with us are kept, without your name and email address, as described in the Privacy Policy. Any export you have already paid for but not downloaded is lost with the account.
  • By us. We may suspend or close your account, with notice where reasonably possible, if you materially breach these Terms, if the law requires it, or if we discontinue the Service. If we discontinue the Service, we will give you reasonable notice to download your videos.
  • Sections 4 (your responsibility for your content), 9, 12, 13, 14 and 16 survive termination.

12. Disclaimers

The Service is provided "as is" and "as available". We work hard to keep it running and to make every export look like its preview, but we do not promise that the Service will be uninterrupted, error-free or secure, that a template will suit your track, or that an exported video will meet the requirements of any particular platform. Rendering depends on the file you upload; unusual or damaged files may fail or look different from the preview.

Everything the Service produces — the preview, the exported video and the automatically generated subtitles — is generated by software from your inputs, without human review. Subtitles in particular can be wrong, incomplete or mistimed; check them before publishing. We do not warrant that an exported video, or the combination of template, media and text you chose, is free of third-party rights.

You are responsible for keeping copies of your own tracks, artwork and exported videos. The Service is not a backup or archival service.

To the extent permitted by law, we exclude all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement.

13. Limitation of liability

To the extent permitted by law:

  • we are not liable for indirect, incidental, special or consequential loss, lost profits, lost revenue, lost data or reputational harm arising from your use of, or inability to use, the Service;
  • our total liability to you for all claims arising out of or relating to the Service in any twelve-month period is limited to the amount you paid us for exports in that period, or 50 US dollars, whichever is greater.

Nothing in these Terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, for fraud, or for gross negligence or wilful misconduct. If you use the Service as a consumer, the mandatory consumer-protection rules of your country of residence continue to apply.

14. Indemnity

You will indemnify and hold us harmless against all claims, demands, damages, fines and reasonable costs (including legal fees) brought by anyone — including rights holders, collecting societies, platforms and people shown or heard in your content — that arise from your content, from a video you exported or published, from your breach of these Terms or from your infringement of someone else's rights, except to the extent caused by us. We may take over the defence of any such claim at our own expense, in which case you will cooperate with us.

15. Changes to the Service and to these Terms

We may change or discontinue features of the Service at any time. We may also change these Terms. If a change is material, we will tell you by email or by a notice in the Service at least 14 days before it takes effect, unless the change is required by law or concerns a new feature. If you do not agree with a change, delete your account before it takes effect; continuing to use the Service afterwards means you accept the new Terms. The date at the top of this page tells you when the Terms were last updated.

16. Governing law and disputes

These Terms are governed by the laws of Moldova, without regard to its conflict-of-law rules, and disputes will be brought before the competent courts of Chișinău, Moldova. If you use the Service as a consumer, you keep the protection of the mandatory consumer rules of the country where you live and may bring a claim in its courts. We are established outside the European Union, so the European Commission's online dispute resolution platform does not apply to us; we are not obliged and do not undertake to take part in alternative dispute resolution proceedings.

17. General

If any provision of these Terms is found invalid, the rest remains in force. Our failure to enforce a provision is not a waiver of it. You may not assign your rights under these Terms; we may assign ours to a successor of the Service. These Terms, the Privacy Policy, the Cookie Policy and the Refund Policy are the entire agreement between you and us about the Service.

18. Contact

Andrei Gudima, Moldova — postal address available on request.

Email: [email protected]

Signed-in users can also open a support ticket from the Support page in the app.